'As I meandered through the Land of Retrospect, it occurred to me that the receptionist may have been facing some real concerns. I'll never know what a smiling face could have done for her. I could have been a thermostat instead of a thermometer, setting a pleasant temperature for her day instead of reacting to the unwelcome cloud I saw in my own - a cloud that actually held a refreshing shower, not the dreary downpour i felt at the moment.'
- Erin Keeley Marshall, Navigating Route 20-Something, Chapter 3
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